Module 109:00–10:30
Understanding LGBTQIAN+ Communities & Tourism Trends
Content
- Sexual and gender diversity in context
- The LGBTQIAN+ tourism market opportunity
Outcome
A practical understanding of travellers and the business opportunity
Morning
Module 210:45–12:00
Human Rights, Relevant Laws & Global Context
Content
- Relevant laws and human-rights principles
- International standards and the Thai context
Outcome
Clarity on organizational duties, risks, and standards
Afternoon
Module 313:00–14:30
Non-discrimination Policy & Organizational Policy Design
Content
- Elements of an inclusive policy
- A guided organizational policy exercise
Outcome
A policy framework ready to adapt for your organization
Module 414:45–16:00
LGBTQIAN+ Champions & a Safe Organizational Culture
Content
- Champion roles and safe spaces
- Activities that build understanding and participation
Outcome
A defined internal champion role for lasting change
Module 516:00–17:00
Complaint Intake & Resolution
Content
- Fair and accessible complaint channels
- Case assessment, response, and follow-up
Outcome
A clear process for receiving and resolving concerns