Module 609:00–10:30
Guest Experience & MICE Reception Design
Content
- The guest and MICE journey from arrival to departure
- Inclusive practice at every service touchpoint
Outcome
A clear view of improvements across the guest journey
Morning
Module 710:45–12:00
LGBTQIAN+ Community Engagement
Content
- Meaningful partnership with LGBTQIAN+ communities
- Activities suited to your organization
Outcome
An authentic and practical community-engagement approach
Afternoon
Module 813:00–14:30
Inclusive Communication & Marketing
Content
- Inclusive language and responsible marketing
- Reviewing organizational messages and media
Outcome
Communication that is respectful, credible, and free from stereotypes
Module 914:45–16:00
Front-line Staff Training
Content
- A Train-the-Trainer approach for internal teams
- Knowledge transfer and follow-up techniques
Outcome
Readiness to cascade learning to all front-line staff
Module 1016:00–17:00
IGLTA Accredited™ Pathway & Action Plan
Content
- Accreditation steps and supporting documents
- Action Plan and next steps
Outcome
A clear action plan and accreditation pathway