You leave with a board-ready action plan, an organizational gap assessment, and the IGLTA Accredited™ submission prepared — plus the Proud Mark Certificate of Completion for your property.
You leave with a 15-item toolkit ready to implement — inclusive policies and SOPs, a train-the-trainer framework for cascading the learning to your team, and a 30-day action plan.
All Cohort 1 graduates automatically become founding members of the Proud Mark Alumni Network — a professional community designed to sustain inclusive practice after the 2-day workshop.
Peer learning, resource sharing, incident support.
Implementation progress, case studies, new tools.
Certified properties will be listed as the verified choice for LGBTQIAN+ travelers and MICE groups — positioned for InterPride Phuket 2026 and WorldPride 2030 international visitors.
Graduates leave with an evidence pack and action plan aligned to IGLTA Accredited™ criteria — and advisory support as you submit.
TTS defines what your property must have — structure, safety, facilities. Proud Mark verifies what TTS does not measure: the people, culture, and service capability that determine whether every guest is treated equally.
| TTS Category | Proud Mark Dimension | What Proud Mark Adds |
|---|---|---|
| Staff and Personnel | HR System + People | Inclusive recruitment, transgender-affirming HR policies, pay equity documentation |
| Guest Services | Guest Operations + Customer Experience | LGBTQIAN+ guest protocols, inclusive SOPs, frontline staff capability |
| Physical Facilities | Physical Space | Gender-neutral facilities, inclusive signage |
| Management Systems | Governance | DEI accountability structure, anti-discrimination policy, GRI 405–406 disclosure |
| Not covered in TTS | Internal Communication | Inclusive language standards, internal DEI messaging, employee voice mechanisms |
| Not covered in TTS | ESG Disclosure | GRI-aligned reporting — required by corporate buyers and institutional investors |
TTS establishes the right to operate. Proud Mark establishes the competitive advantage.