Recruitment language, onboarding, promotion equity, pay equity, transgender support, training access. Mapped to GRI 405-1 and 405-2.
Equal treatment, frontline staff capability, inclusive guest experience standards across every touchpoint from booking to checkout.
Gender-neutral facilities, inclusive signage, accessibility, and equitable employee facility access.
DEI messaging, employee voice mechanisms, inclusive language standards, escalation pathways.
Anti-discrimination policy, grievance mechanism, case management, code of conduct enforcement. Mapped to GRI 406-1.
Customer inclusion rights, inclusive marketing, complaint handling for DEI cases.
Assessment method: Document Review (policies, SOPs, training materials, incident logs) + management and staff interviews + on-site observation.